THE CSR
“Having improved visibility and control of the production process, makes my work day go more smoothly.”
THE CLIENT
“I absolutely love the peace of mind in knowing the status of my job anytime I need to know it, from anywhere.”
THE OWNER
“Avoiding errors keeps our customers happy and protects future business. Every problem avoided is pro t earned.”
Having to add staff with every new channel is unsustainable. Integrating existing staff on a single platform to communicate, track and execute job production is paramount to long term profitability and success.
PLANNING
ESTIMATING
SCHEDULING
TRACKING
COSTING
REPORTING
WHAT IS XUMA IMC?
IMC is a web based, secure, client portal that allows clients and customer service to collaborate and track all aspects of a print job as it moves through the supply chain, eliminating the confusion and error that can arise through traditional means of email and spreadsheets. IMC connects to multiple legacy and modern print systems including digital asset management to dynamically share updates of jobs without the need for CSRs to manually obtain the information by calling on print staff or walking through the plant door. By centralizing all the data, IMC can assist a printers’ accounting department by sending the collected costs from a single database to increase the accuracy and speed of invoicing.
Save Time
All the latest information needed on a job is just a few clicks away. A centralized repository connects to legacy or home built systems to share updates without the need for time grabbing phone calls or plant walk throughs. Customer service no longer needs to constantly send and save all those change confirming emails.
Prevent Costly Production Errors
Templated collaboration workflows enable repeat jobs to flow without rekeying information. All essential elements of a job are shared to avoid confusion. Everyone on the team will know exactly what needs to be done, when, and in what sequence. There will be no missed steps, skipped steps or harmful shortcuts.
Accelerate Receivables
An intelligent database collects costs from a single database increasing the speed and accuracy of invoicing. Eliminate the need for client line item reviews and the costly response from customer service. All information is shared from the beginning so invoices get out sooner and questioned less.
Improve Customer Engagement
As a web-based SaaS platform, IMC acts like your command center to monitor, edit and share important production tasks with team members in real time. It ensure that that all members of your internal and external team get consistent information at the right time in the job’s production path.
Developing customized software for use in production process management for global businesses.
Preview the XUMA IMC here
